Frequently Asked Questions

How long will it take for me to receive my items / neopoints?

All items are guaranteed to ship within 24 hours. In most cases, delivery will be completed within 6 hours to the account details provided below.

How will I receive my items?

Please input the username you'd like your items sent to below.

Items are typically delivered either as a direct gift or via a Trading Post lot, depending on the details you provide below. If a Trading Post lot is available, that will be the preferred method; otherwise, the item will be gifted directly. For direct gifts, please ensure your inventory has sufficient space and that the ‘Neofriend > NP Item Gifting’ option is disabled.

Once delivered, items will appear in your transfer log

How will I receive my neopoints?

Please input the username you'd like your Neopoints sent to below.

The preferred delivery method for Neopoints is via the shop. Please list junk items priced at the maximum of 999,999 NP each, in the quantity corresponding to your purchase. For example, a 50 million NP order would require 50 junk items listed at the maximum price.

If you would like an alternative delivery method, please provide your preference under ‘Additional Notes / Instructions’ below.

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